Terms & conditions

Last updated: 27 October 2026

1. Website and account

Businesshelpdesk provides information about inspection services and a portal for requesting appointments. Sign in with your provided email and password to manage your requests. You are responsible for accurate information and for protecting access to your account. Do not attempt to access another person's records or interfere with the service.

2. Inspection requests

A submitted request records your preferred service, location, date and time. Availability is not guaranteed. An appointment is only confirmed when the business separately agrees to its scope, timing, access arrangements and any charges. Times in this portal refer to local time at the inspection address.

3. Scope and limitations

The specific inspection scope must be agreed before work begins. Unless separately agreed, an inspection concerns observable and reasonably accessible conditions at the time of the visit. Concealed defects, future performance, destructive testing, specialist certification and regulatory approval are outside the stated website offering. Inspection observations do not guarantee that a property or operation is free of defects or hazards.

4. Site access and responsibilities

Provide accurate location and scope details, permission to access the premises, and information about known hazards or access restrictions. Inspection work may need to be postponed where access is unavailable or conditions are unsafe.

5. Pricing and cancellation

This website does not collect payments or establish a price. Fees, taxes, payment arrangements and any cancellation charges must be agreed separately before work begins. Pending requests can be cancelled in your dashboard. To change a pending request, cancel it and submit a new one. Cancellation in the portal retains the original record.

6. Reports and use

Any agreed report should be read in full with its scope, assumptions and limitations. The appointment request alone does not include delivery of a report. Report recipients, delivery method and any permitted third-party reliance must be agreed in the service engagement.

7. Service availability and responsibility

Website availability may be interrupted for maintenance or technical reasons. No provision here excludes rights or responsibilities that cannot lawfully be excluded. Detailed engagement terms, including any applicable liability provisions, must be agreed separately before inspection work.

8. Privacy and updates

Our Privacy policy describes information handled by the portal. Updated website terms will be posted with a revised date. Governing jurisdiction and the business operator's contact details are pending configuration.